Confluent Cloud for Apache Flink SLAConfluent · Compute · Confluent · Compute
Promise vs reality
Downtime used against the allowance
33 h of major incidents, 37.2x the allowance53 min allowed in 365 days
2 major and 46 minor incidents; worst region us-east-1. 15 d degraded (not counted).
Major incident minutes per month
Allowed per month: 4.4 min
- Promised
- 99.99%
- Observed, 365d
- 99.628%
- Major incident time
- 33 h
- Credit on first breach
- 5%
Commitments and credits
- Flink (per region)Confluent Cloud for Apache Flink in a given cloud region99.99%
Monthly uptime below, credit of the bill
- Below 99.99%5%
- Below 99.9%10%
- Below 99%25%
Terms
- Measured
- Per cloud region; a minute is down if all monitoring requests to the Flink Compute Pool API or Statement API fail
- Credit cap
- 25% of monthly fees (lowest band)
- Claim window
- Within five (5) calendar days after the last day of the month in which the Service Level was missed
- How to claim
- Log a support ticket (community-supported customers email cloud-support@confluent.io) with 'SLA Credit Request' in the subject, client versions/configs and request logs of failed writes
Not covered
- Suspension for late payment, misuse or violation of the Agreement/AUP
- Factors outside Confluent's reasonable control incl. force majeure, DoS attacks, internet issues
- Third-party services incl. failures of the underlying cloud platform
- Use of unsupported Kafka clients or unacceptable client configuration
- Scheduled maintenance with five (5) days email notice, or ad hoc maintenance
- Deployment on any Jio region, except as noted
< 99.99% ≥ 99.9% 5%; < 99.9% ≥ 99.0% 10%; < 99.0% 25%
Maximum credit is 25%.
Evidence: incidents, last 365 days
- Sep 23, 2026Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Confluent CloudDegraded
- Sep 22, 2026Elevated error rates in Azure Germany West Central regionConfluent CloudDegraded
- Sep 21, 2026Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Confluent CloudDegraded
- Sep 15, 2026Multiple Confluent Cloud services are in a degraded state - All regionsConfluent CloudDegraded
- Sep 8, 2026Connectivity degradation - AWS us-east-1Confluent CloudDegraded
- Sep 8, 2026Service Disruption affecting Authentication, Schema Registry, ksqlDB, and Flink in AWS us-east-1Confluent CloudMinor
- Sep 1, 2026Investigating Elevated Errors in GCP us-central1Confluent CloudMinor
- Aug 25, 2026Elevated error rates and latencies in Azure Southeast Asia regionConfluent CloudDegraded
- Aug 20, 2026Elevated error rates and latency in GCP us-west1Confluent CloudDegraded
- Jul 17, 2026Flink statements degraded in GCP us-central1 regionConfluent CloudMinor
- Jul 15, 2026Kafka cluster performance degradation for clusters in AWS region eu-central-1Confluent CloudMinor
- Jun 29, 2026Kafka consumer and producer degradation in Azure spaincentralConfluent CloudMinor
- Jun 29, 2026Confluent Cloud Metrics API is currently experiencing elevated error ratesConfluent CloudMinor
- Jun 25, 2026Increased error rates in Metrics APIConfluent CloudDegraded
- Jun 21, 2026Kafka cluster performance degradation for Basic and Standard clusters in AWS US-East-2Confluent CloudMinor
- Jun 16, 2026Intermittent Produce/Consume Unavailability in Azure Dedicated clustersConfluent CloudMinor
- Jun 12, 2026Confluent Cloud — Degraded inter-region connectivity — AWS us-west-2Confluent CloudDegraded
- May 29, 2026Elevated error rates and latencies in Azure westus2 regionConfluent CloudDegraded
- May 22, 2026Connection failures in a set of PNI Gateways for Kafka Clusters in AWS us-east-1 and us-west-2Confluent CloudDegraded
- May 8, 2026Elevated error rates and latency on produce and consume operations on AWS us-east-1 AZ4Confluent CloudDegraded
- Apr 21, 2026Experiencing delays in Tableflow external catalog syncs in AWSConfluent CloudDegraded
- Apr 1, 2026Elevated error rates in AWS me-south-1 and me-central-1 regionsConfluent CloudDegraded
- Mar 5, 2026Metrics API was experiencing failures from 03:23 UTC to 03:58 UTCConfluent CloudDegraded
- Mar 2, 2026Elevated error rates in AWS me-south-1 and me-central-1 regionsConfluent CloudDegraded
- Mar 1, 2026Elevated Error Rates in AWS me-central-1 regionConfluent CloudDegraded
Other compute SLAs
ServiceDowntime vs allowed
Amazon EC2AWS99.99% / 99.178%
Cloudflare WorkersCloudflare99.99% / 100%
Confluent Cloud for Apache FlinkConfluent99.99% / 99.628%
Droplets (CPU)DigitalOcean99.99% / 100%
Compute EngineGoogle Cloud99.99% / 99.927%
Azure FunctionsMicrosoft Azure99.95% / n/a
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
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