Confluent SLAData vendor · Uptime guarantee, credits and support
DataChecked 15h ago
Promise vs reality
ServiceDowntime vs allowed
WarpStream BYOCConfluent99.999% / 99.628%
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history since Sep 22, 2025
All incidents, weighted: 97.169% · Downtime- Services with an SLA
- 6/6
- Highest SLA
- 99.999%
- Lowest observed, 365d
- 99.628%
- Fastest support
- 30 min
Services and tiers
- Confluent Cloud (Kafka clusters)Messaging · measured monthly · SLA of Jul 25, 2025
- Basic clusterBasic clusters99.5%credit 10% to 100%
- Standard (1 eCKU) or Enterprise (1 eCKU) clusterSingle-eCKU Standard or Enterprise clusters99.9%credit 10% to 100%
- Dedicated single-zone clusterDedicated (Single Zone) clusters, header notes '(Including Jio region)'99.95%credit 10% to 100%
- Multi-zone (Standard 2 eCKU, Enterprise 2 eCKU, Dedicated multi-zone)Standard (2 eCKU), Enterprise (2 eCKU), or Dedicated (Multi-zone) clusters99.99%credit 10% to 100%
- Confluent Cloud Fully Managed ConnectorsMessaging · measured monthly · SLA of Jul 25, 2025
- Connector to a multi-zone Dedicated, Enterprise or Standard clusterSupported fully managed connectors attached to multi-zone clusters99.99%credit 10% to 25%
- Connector to a single-zone Dedicated or Standard clusterSupported fully managed connectors attached to single-zone clusters99.95%credit 10% to 25%
- Connector to a Basic clusterSupported fully managed connectors attached to Basic clusters99.5%credit 10% to 25%
- Confluent Cloud Schema Registry (Stream Governance)Messaging · measured monthly · SLA of Jul 25, 2025
- Stream Governance Essentials (incl. Jio region)Essentials package99.5%credit 5% to 10%
- Stream Governance AdvancedAdvanced package (non-Jio)99.99%credit 5% to 25%
- Stream Governance Advanced for Jio regionAdvanced package in Jio region99.95%credit 5% to 25%
- Confluent Cloud for Apache FlinkCompute · measured monthly · SLA of Jul 25, 2025
- Flink (per region)Confluent Cloud for Apache Flink in a given cloud region99.99%credit 5% to 25%
- Confluent Cloud ksqlDBCompute · measured monthly · SLA of Jul 25, 2025
- Multi-zone ksqlDB with 8+ CSUsMulti-zone ksqlDB deployments using eight (8) or more Confluent Streaming Units99.9%credit 5% to 25%
- WarpStream BYOCMessaging · measured monthly · SLA of Jul 25, 2025
- Fundamentals clusterWarpStream BYOC Fundamentals99.9%credit 10% to 100%
- Pro clusterWarpStream BYOC Pro99.95%credit 10% to 100%
- Enterprise cluster (single region)WarpStream BYOC Enterprise, single region99.99%credit 10% to 100%
- Enterprise cluster (multi region)WarpStream BYOC Enterprise, multi region99.999%credit 10% to 100%
Support response times
PlansFastest first response by plan
- FreeFreen/a
- DeveloperGreater of $29 per month OR 5% of monthly usagen/a
- BusinessGreater of $1,000 per month OR 10% of first $50,000 of usage + 8% of next $50,000 + 6% of next $900,000 + 3% of usage over $1M per month1 h
- PremierContact sales30 min
- FreeNo published response targets.
- Developer
- P1 Critical Business ImpactWithin 8 Business Hours
- P2 Moderate Business ImpactWithin 8 Business Hours
- P3 Minimal Business ImpactWithin 8 Business Hours
- P4 General GuidanceWithin 2 Business Days
- Business
- P1 Critical Business ImpactWithin 60 minutes
- P2 Moderate Business ImpactWithin 4 hours
- P3 Minimal Business ImpactWithin 8 Business Hours
- P4 General GuidanceWithin 2 Business Days
- Premier
- P1 Critical Business ImpactWithin 30 minutes
- P2 Moderate Business ImpactWithin 2 hours
- P3 Minimal Business ImpactWithin 8 Business Hours
- P4 General GuidanceWithin 2 Business Days
Latest incidents
Status page- Sep 23, 2026Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Confluent CloudDegraded
- Sep 22, 2026Elevated error rates in Azure Germany West Central regionConfluent CloudDegraded
- Sep 21, 2026Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Confluent CloudDegraded
- Sep 15, 2026Multiple Confluent Cloud services are in a degraded state - All regionsConfluent CloudDegraded
- Sep 8, 2026Connectivity degradation - AWS us-east-1Confluent CloudDegraded
- Sep 8, 2026Service Disruption affecting Authentication, Schema Registry, ksqlDB, and Flink in AWS us-east-1Confluent CloudMinor
- Sep 1, 2026Investigating Elevated Errors in GCP us-central1Confluent CloudMinor
- Aug 25, 2026Elevated error rates and latencies in Azure Southeast Asia regionConfluent CloudDegraded
- Aug 20, 2026Elevated error rates and latency in GCP us-west1Confluent CloudDegraded
- Jul 17, 2026Flink statements degraded in GCP us-central1 regionConfluent CloudMinor
- Jul 15, 2026Kafka cluster performance degradation for clusters in AWS region eu-central-1Confluent CloudMinor
- Jun 29, 2026Kafka consumer and producer degradation in Azure spaincentralConfluent CloudMinor
SLA changes
- Jul25WarpStream BYOCWarpStream BYOC schedule changed between the March 19, 2025 and July 25, 2025 SLA PDFs: March had 3 columns (Fundamentals/Pro/Enterprise, top band '< 99.99% ≥ 99.95%' for Enterprise, bands like '< 99.94% ≥ 99.90%'); July adds 'Enterprise Cluster (Multi Region)' at 99.999% ('< 99.999% ≥ 99.99% ... 10%') and re-cuts bands to '< 99.95% ≥ 99.90%'. The Kafka, Flink, Connector, ksqlDB and Schema Registry tables are identical in both.Source
About Confluent
The requested URL confluent.io/confluent-cloud-uptime-sla/ still 301-redirects to an older PDF (file named August 2022; content footer dated March 19, 2025). The current SLA linked from confluent.io/legal is the 'Confluent Cloud Unified SLA' dated July 25, 2025, and that version is used here. Support response targets come from the Confluent Cloud Support Services Policy (Updated October 27, 2025) and match the support page. Business Hours are 9am-5pm local on Mon-Fri. Wayback checks were not requested for this vendor.
Confluent, Inc. is an American technology company headquartered in Mountain View, California. Source
Highest commitment: WarpStream BYOC, 99.999% (Enterprise cluster (multi region)).
Compare Confluent with
Confluent vs Databricks
Confluent vs Elastic
Confluent vs MongoDB
Confluent vs Pinecone
Confluent vs Snowflake
Confluent vs SupabaseSummaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.