Updated 16h ago
Snowflake vs Databricks SLA
Promised uptime per service, credits, support and what the status pages showed, side by side.
Pick up to four
Snowflake99.99%Highest SLA2/2 services · support 15 min
Databricks99.99%Highest SLA1/2 services · support 15 minPromise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Best SLA by category
| Category | Snowflake | Databricks |
|---|---|---|
| Data platforms | 99.99%Snowflake Service (Data Cloud) | NoneDatabricks Data + AI Platform |
| Databases | 99.95%Snowflake Postgres (HA instances) | 99.99%Lakebase Postgres |
Support: fastest first response
- Snowflake Support (formerly Premier Support)1 h
- Priority Support15 min
- Businessn/a
- Production1 h
- Mission Critical15 min
- Enhanced (legacy, existing commit customers)4 h
Popular comparisons
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