Updated 15h ago
GitHub vs Atlassian SLA
Promised uptime per service, credits, support and what the status pages showed, side by side.
Pick up to four
GitHub99.9%Highest SLA3/3 services · support 30 min
Atlassian99.95%Highest SLA7/7 services · support 30 minPromise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Best SLA by category
| Category | GitHub | Atlassian |
|---|---|---|
| Developer tools | 99.9%GitHub Actions | 99.95%Confluence (Cloud) |
| Platforms | Not on file | 99.95%Loom (Cloud) |
Support: fastest first response
- Enterprise support (included with Enterprise Cloud / Server)Included8 h
- Premium30 min
- Premium Plus / Mission Critical Services for GitHub30 min
- StandardBundled with paid Standard license2 h
- PremiumBundled with paid Premium license1 h
- EnterpriseBundled with paid Enterprise license30 min
- FreeFreen/a
Popular comparisons
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